EMT Practice Test

1. Question Content...

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Question1: Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

Question2: Which two are supported SMTP connection protocols? (Choose two.)

Question3: In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

Question4: Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

Question5: When configuring AACCNet Adapter, which configuration parameter is not a valid configuration entity?

Question6: When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message "Invalid License Key" is displayed?

Question7: Which three required paths are needed on the Avaya Workforce Optimization Select Installer Required Information screen? (Choose three.)

Question8: What is the number of databases that are created in the SQL Server?

Question9: What is required to generate encryptions/decryption keys?

Question10: What are three functions of System Administration а Tenant management? (Choose three.)

Question11: Where can the Calibration task that have been assigned to Quality Analyst be viewed?

Question12: What are three functions of System Administration а System Administration? (Choose three.)

Question13: Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

Question14: Which organization level is recommended as a best practice for setting up Feature permissions?

Question15: The error message displayed is:
" You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure."
Which action ins not valid troubleshooting step to help resolve the error?

Question16: Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

Question17: Which three AWFOS server roles are supported by the AWFOS installer? (Choose three.)

Question18: How can a user automate the process of assigning evaluation tasks for specific weekday(s)/ week?

Question19: For IP Office/ACCS, which components have to be configured in system management to record calls?

Question20: When are agent interactions not visible to a user?

Question21: Which two are Avaya Workforce Optimization Select (AWFOS) Supported SQL Server Connection Authentication modes? (Choose two.)

Question22: Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer?
(Choose two.)

Question23: Which Workforce Optimization Select component(s) are required for CM + AACC (Active) deployment?

Question24: A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

Question25: How many roles can be created in Avaya Workforce Optimization Select service?

Question26: A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

Question27: Which two ACD integrations are allowed with IP Office? (Choose two.)

Question28: In which three scenarios is Interaction download allowed? (Choose three.)

Question29: Which ACD integration is slowed with CS1K PBX switch?

Question30: To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

Question31: Which two files have to be copied into JAVA_HOME/jre8/lib/security to enable strong encryption in Java?
(Choose two.)

Question32: In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

Question33: Which integration is not supported with Avaya Aura Contact Center?

Question34: With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?

Question35: A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server 1000 switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

Question36: Which three are in the pre-install checklist? (Choose three.)

Question37: Which statement is true about removing an employee?